At MNSSHOPS, we want you to love every piece you purchase from us. If you are not completely satisfied with your order, we are happy to offer a return and refund solution according to the policy below.
1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, unwashed, and in its original condition
- All original tags, packaging, and accessories must be included
- The item must be free from makeup, perfume, deodorant marks, stains, pet hair, or any signs of wear
For hygiene and quality reasons, certain items may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale
- Clearance or heavily discounted items
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
- Items without original tags or packaging
3. Return Request Process
To start a return, please contact our customer service team at:
Email: service@mnsshops.com
Please include:
- Your order number
- The email address used for your purchase
- The item(s) you wish to return
- The reason for the return
- Photos of the item if there is a quality issue
Our customer service team will review your request and provide further instructions.
Please do not send items back before receiving return approval from us.
4. Return Shipping
Customers are responsible for return shipping costs unless:
- The item received is damaged
- The wrong item was sent
- There is a confirmed quality issue caused by us
For approved returns due to personal reasons (such as size, style, or preference), the return shipping fee will be deducted from the refund amount.
5. Refund Process
Once your return is received and inspected, we will send you an email confirmation regarding your refund status.
If approved:
- Your refund will be processed within 5–7 business days
- The refund will be issued to your original payment method
- Shipping fees (if applicable) are non-refundable unless the return is caused by our error
Please note that your bank or credit card company may require additional processing time before the refund appears in your account.
6. Exchanges
We currently support exchanges for eligible items.
If you need a different size or color, please contact us at:
Exchange requests are subject to product availability.
7. Damaged or Incorrect Items
If you receive an item that is defective, damaged, or different from your order, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos or videos showing the issue
- A description of the problem
We will review your case and provide an appropriate solution, including replacement or refund when applicable.
8. Order Cancellation
Orders can be canceled within 24 hours after purchase.
Once your order has been processed, shipped, or fulfilled, cancellation requests may no longer be accepted.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
MNSSHOPS
📍 Address:
1957 E 123rd St,
Compton, CA 90222,
United States
📧 Email: service@mnsshops.com
📞 Phone: (310) 495-7854
We appreciate your understanding and thank you for shopping with MNSSHOPS.
